Your job is to keep everything moving, but some decisions aren’t yours to make. The homeowner picks the paint color. The restaurant owner chooses the tile. And while those choices sit unmade, everything downstream starts sliding.

Eano Pro lets you assign a task to a client the same way you’d assign one to your crew. On its own, that’s a note to yourself — the client never sees it. Switch on client task assignment notifications and it becomes something they hear about: when you assign a client a task, they get an email or a text telling them what you need and when you need it by.

It’s one setting, and it’s off unless you turn it on. With it on, any client you assign to a task gets notified. With it off, assigning a client a task stays a purely internal note.

The switch is deliberate rather than automatic, because turning it on means real messages start reaching your clients. That’s your call to make, not a default we make for you.

Your change saves the moment you make it. Like all client-facing notification settings, this one is managed by account admins — Owners, Admins, and Finance-role users. On any other role, you’ll need an admin to turn it on for the team.

There’s no Mobile Push option on this row. Your clients work with Eano through the web rather than a phone app, so email and text are the ways to reach them.

Assigning works exactly as it does for your team. Open a project’s Tasks tab, create the task, and pick the client under Assign To alongside your team members.

With the setting on, a small amber note appears just below the Assign To field as soon as a client is on the list:

⚠️ Client task assignment notifications are enabled. John Smith will be notified when you save this task.

If more than one client is going on the task, they’re all named — “John Smith and Suzy Hu”, or “John Smith, Suzy Hu, and Jennifer Howard”. You always see who’s about to hear from you before you save.

The message is written for a homeowner rather than for your crew, so it reads plainly and assumes no familiarity with how a construction schedule works.

The email greets them by name, names the project and address it’s about, gives the task name and your description of it, and attaches any files you added to the task. If you set a start date or a due date, those appear as Start by and Due on. If you didn’t set one, that line is left out entirely rather than showing as blank. It closes by thanking them for helping keep the project on track.

The text is the short version: who it’s from, which project it’s for, the task name, and your description.

Both go out under your company name, so it’s clear who’s asking.

This setting covers the notification and nothing more, which is worth being clear about so you can plan around it.

The message is how the client learns about their task. They don’t have a task list of their own to check afterward, they can’t mark anything done, and nothing follows up if they sit on it. If they lose the email, they’ll ask you what it said.

Bringing clients further into task management — a place they can see what’s on their plate, mark it handled, and get nudged when it’s overdue — is the direction this is going. The notification is the foundation that gets built on.

If you have a view on what would help most here, tell us. Requests from contractors are what shape this.

Will my clients get task emails without me doing anything? No. The setting is off until an admin turns it on.

Can I notify one client but not another on the same project? Yes — that’s decided by who you assign the task to. Only assigned clients are notified.

Can my client see all their tasks somewhere? Not today. The notification is how the task reaches them, and the task list itself lives on your side.

Does the client get a reminder if they don’t act? No. Overdue reminders go to your team, not to clients. If a client is dragging, a nudge from you is still the move.

Will my client know if I change the due date later? No. Notifications go out on assignment only. If a date shifts and it matters, tell them directly.

Can I edit what the email says? The wording is standard so it reads consistently for every client. Your task description is what makes each one specific, so put the real detail there — “Pick any Sherwin-Williams color available in an interior finish” is far more useful to a homeowner than “choose paint.”

What if a task is assigned to my team and a client at once? Each side gets the message meant for them: your team members get the internal task assignment notification, and the client gets the client-facing one.