Text messages are great for catching a client’s attention — but not every update needs to buzz their phone. Eano Pro lets you decide which of your clients’ notifications go out as a text, so you can keep the important ones coming by SMS and let the rest land by email instead.
This article covers where to control client text messages, which ones you can switch off, the one that always sends, and what you can and can’t change about the texts themselves.
The Idea in a Nutshell
Most of the notifications your clients receive have their own SMS switch. Turn the switch off and that notification stops going out as a text — the client still gets it by email or in the app unless you switch those off too. A few delivery texts are part of an action you take (like sending a quote), so those always go out. And the wording of any text is fixed, though the email versions are fully editable.
Where to Find It
From the left navigation menu, scroll down to Settings, then open Notifications. This is the same place all of your team and client notification settings live. Notification settings are managed by account admins — Owners, Admins, and Finance-role users — so if you’re on another role, you’ll see a “coming soon” message and your admin handles these for the team.
Each client-facing notification sits on its own row with columns for Email, SMS, and Mobile Push. To stop or start texts for one, just flip its SMS switch. Your changes save as you go, so there’s no separate save step. (For the full tour of the notifications grid, see Managing Your Notifications in Eano Pro.)
Which Client Texts You Can Switch Off
Most of the ongoing notifications your clients get can be turned off as a text while staying on by email. A few common ones:
Milestone updates and Milestone completion — progress notifications as a project moves along.
Contract completion — the confirmation once a contract is fully signed.
Project start — the heads-up that work is kicking off.
Payment Processing — payment status updates.
New message alerts — when a client has an unread chat message.
Quote reminders — the automatic nudges to clients who’ve been sent a quote but haven’t signed (the 24-hour, 48-hour, and Custom reminders). These have their own switches, so you can keep nudging by email while turning their texts off, or the other way around. (See Smart Reminders for Quotes, Tasks, and Milestones for how those work.)
Because each switch is independent, you can keep texts on for some things and off for others.
The Text That Always Sends
When you send a quote to a client, notifying them is the whole point of the action — so that delivery text goes out as part of sending, not as a separate setting you toggle. There isn’t an off switch for it: any client with a mobile number on file gets the “your quote is ready” text when you send the quote, alongside the email. The same goes for other “send to client” actions, where the notification is built into the send.
This is by design — those messages are how the client knows there’s something waiting for them. The switches in Settings are for the ongoing, automatic notifications around a project, not for the deliberate “I’m sending this to you now” moments.
What You Can’t Change About the Text Itself
The text messages Eano Pro sends are standard notifications with a fixed format — a short line plus a secure link. A couple of things worth knowing:
You can’t edit the wording of a text, and the “Eano Pro” mention in it can’t be removed. Your control over a text is turning it on or off (where there’s a switch), not rewording it.
The quote text a client receives reads along these lines: “[Your name] has sent you a project quote via Eano Pro. Please review the quote and sign the contract if everything looks good,” followed by the link.
If you’d rather shape the message your clients see, the email versions are customizable. Head to Settings → Email Templates to edit the wording of the emails that go out — including the one that delivers a quote. The email is where you add your own voice; the text stays short and standard.
A Few Things Worth Knowing
Texts need a mobile number. For a client to receive any text at all, Eano Pro needs a valid mobile number on their record.
Each channel is independent. Turning SMS off doesn’t turn off the email or in-app notification — each has its own switch, so the client still hears from you the other ways unless you switch those off too.
There’s no single master switch. What’s on or off varies by notification and by how your team has things set, so it’s worth opening the page and scanning the SMS column for the notifications you actually care about, rather than assuming.
Frequently Asked Questions
Where do I turn client text messages on or off? Under Settings → Notifications. Find the notification you care about and flip its SMS switch. Only account admins (Owners, Admins, and Finance-role users) can change these.
Can I stop the text that goes out when I send a quote? No — that delivery text is part of the send action itself, so it always goes out to a client with a mobile number on file. The switches control the ongoing, automatic notifications around a project, not the quote you’re actively sending.
Will turning off a text turn off the email too? No. Each channel has its own switch, so a client still gets the email and in-app notification unless you switch those off as well.
Can I reword a text message? Not the text itself — its wording is fixed and the “Eano Pro” mention stays. But you can fully edit the matching email under Settings → Email Templates.
My client didn’t get a text — why? The most common reason is there’s no valid mobile number on their record. Without one, Eano Pro can’t send any SMS.