Every proposal, quote, and invoice you send out has a “Prepared By” block — the name, phone, and email that tells the homeowner on the other end who they’re dealing with. It sounds simple, but the right answer depends on how your business is shaped. A solo GC wants their own name on every document. A team with several estimators wants each one’s name to show up on the documents they prepared. Eano lets you pick the model that fits.

This article walks through the options, who can change them, and how they show up on the documents your clients actually see.

Go to Settings and open the Business Profile tab. Scroll down to Preparer Configuration — it’s a required field, so it always has a value.

A quick note on permissions: only Owners, Admins, and Superusers can see or change this setting. If you’re a project manager, estimator, or field worker, the Preparer Configuration section won’t appear in your Business Profile at all — that’s by design, since it controls how every document your team sends out gets branded.

When you open the Preparer Configuration dropdown, you’ll see exactly two choices: Consistent Business and User Preparer. That’s the full list for a standard account, and it’s what you should expect to see — if you were sent here looking for a third option, it isn’t hiding further down the page. (There are two additional configurations for larger operations, covered further down, and we set those up for you rather than leaving them in the dropdown.)

Both of the standard options share the same idea — your business info stays consistent, and the preparer’s name updates per document — and they differ only in whether the preparer’s contact info also flows through. Worth knowing up front: on both of them, a person’s name always appears in the Prepared By block. Neither one produces a company-only block.

This is the right pick for most general contractors, and it’s where most teams start.

Here, the name on “Prepared By” follows whoever’s set as the preparer on that specific job — the estimator, the project manager, whoever built the document. But the business details underneath the name — your company name, phone, email, and mailing address — stay the same on every document, drawn from your business profile.

The metaphor: your name on the door changes shift to shift, but the building’s address is always the building’s address.

Your client sees the human they’re working with, and they see consistent business info no matter who that human is.

This is a small but meaningful twist on Consistent Business.

The business name and mailing address still stay the same — that’s your company, and those don’t change. But the email and phone number on “Prepared By” switch to the preparer’s own contact info, pulled from their user profile.

Pick this when you want clients reaching the right person directly. The estimator’s cell goes on the quote they prepared; the PM’s email goes on the invoice they sent. Less “call the office,” more “call me.”

One thing to check before you switch: this mode uses the preparer’s profile email and phone as-is. If someone on your team doesn’t have a phone number filled in on their profile, that line can come through blank on their documents. It’s worth a quick pass through People > My Team to confirm everyone who might be a preparer has both an email and a phone on file.

For both options, you pick the preparer on the quote or contract itself.

Open the quote preview and look at the Prepared By block. The preparer’s name is clickable — click it and you’ll get a list of your team members, each showing their role and email, with a green Current Preparer badge on whoever’s currently selected. Pick someone and the block updates.

Whoever you select drives the name (and, in User Preparer mode, the contact info) that ends up on the document.

Once a quote has been sent and signing is underway, the name stops being clickable and shows as plain text. At that point the preparer is locked in for that document — Eano takes a snapshot of it when the quote goes out so the paperwork your client signed doesn’t shift underneath them.

The two options above cover what almost every general contractor needs. The two below are for teams whose setup is more complex — either you’ve got distinct operating units that each need their own contact block, or you want absolute uniformity on every document no matter who’s preparing it.

Neither of these appears in your dropdown, and you can’t switch one on yourself. They’re part of our enterprise setup, and we configure them on your account for you. So if one of them is what you’re after, the next step isn’t hunting through Settings — it’s emailing us at [email protected] and telling us what you want your Prepared By block to say. We’ll tell you whether it’s a fit and take it from there.

For teams that want exactly the same “Prepared By” on every document, every time, with no variation — including teams who want no individual’s name on the block at all, just the company.

Once we’ve enabled this for your account, an admin fills in a single set of Prepared By Defaults in the Business Profile — name, email, and phone — and those become what appears on your proposals, contracts, and invoices. You can put your company name in that name field, which is how you get a block that reads only “Prepared by Canyon Builders” with no individual attached. The per-job preparer picker goes away, so nobody can change the block from an individual quote. Your mailing address continues to come from your business profile.

Until it’s enabled, the Prepared By Defaults fields aren’t in your Business Profile at all — so if you’ve been scrolling that page looking for them, that’s why you can’t find them.

This is the right fit when you want a single corporate front on everything — a franchise, a larger operation where every document needs to look identical, or a team that just doesn’t want individual contact info on client-facing paperwork.

If your business runs on our Multi-Team plan — different regions, different brands, or separately-staffed crews with their own contact info and address — Preparer Configuration works differently.

On a Multi-Team account, the setting is fixed to Team and the dropdown is locked (you’ll see it greyed out). Each team’s business details drive the “Prepared By” block on that team’s documents, so a quote on a Sacramento job carries the Sacramento team’s phone and address, and the Bay Area team’s documents carry theirs. You set those details up per team in your Multi-Team configuration, including an optional Preparer Name for the team.

That’s the intended behavior, not a bug — on Multi-Team, the team is the source of truth, so there’s nothing to choose at the company level.

When you change the Preparer Configuration setting, the change takes effect for documents you generate from then on. It doesn’t rewrite paperwork that’s already out the door — once a quote is sent, its preparer name is captured and stays put.

So if you’re changing this setting and you want it reflected on a specific job, make the change before you send that quote.

I changed the setting but an already-sent quote still shows the old “Prepared By.” Is that a bug? No. Eano captures the preparer when a quote is sent so the document your client is reviewing or signing doesn’t change underneath them. New documents you create after the change will use the new setting.

Why can’t I click the preparer name on my quote? Two common reasons. Either the quote has already been sent and signing is underway — at that point it’s locked — or your account has a fixed preparer name configured. If it’s neither and you’d expect to be able to change it, get in touch and we’ll take a look.

Who can change the Preparer Configuration? Owners, Admins, and Superusers. Other team members won’t see the setting in their Business Profile.

Can I have different settings for different teams? That’s what the Multi-Team plan does — each team carries its own business details onto its own documents. Outside of Multi-Team, Preparer Configuration is a single company-level setting. If running each team with its own block sounds right for you, get in touch at [email protected].

I want one of the options I don’t see in my settings. How do I get it? Drop us a line at [email protected]. Global Override and Multi-Team are part of our enterprise setup — they’re not in the dropdown and there’s no self-serve way to turn them on, so getting in touch really is the step. Tell us what you want your Prepared By block to say and we’ll walk through whether it fits how your business is set up.

How do I remove a person’s name from my quotes and invoices so it just says my company name? On the two standard options, you can’t — both of them always put a person’s name on the Prepared By block, and the only thing you control is which person. A company-only block is what Global Override does, and that’s an enterprise option we enable on your account rather than a setting you’ll find in your dropdown. Email us at [email protected] and we’ll sort it out. In the meantime, the practical workaround is to pick one person — usually whoever runs the office — and set them as the preparer on the quote before you send it, so at least the same name shows up every time.

Does the preparer have to be the person who signs? The preparer is who the document says prepared it. Your signing setup is configured separately when you send the quote — see our article on editing your contract and signing it in-app.

Once your Preparer Configuration is dialed in, every proposal, quote, and invoice you generate from then on will use the model you picked, automatically. If you’re setting this up for the first time, the easiest sanity check is to draft a quick proposal and look at the “Prepared By” block on the preview. If it matches what you’d want a client to see, you’re done — and you won’t need to think about it again until something about your business changes.