Eano Pro is built around U.S. and Canada phone numbers — a 10-digit number like (319) 555-0115. If you’ve tried to enter a number from another country and the field fought you on it, you’re not doing anything wrong, and there’s no formatting trick you’re missing. This article walks through exactly how phone fields work today, where a number is required versus optional, what your options are when you’re working with international clients, and how to let us know if this is holding you back.
The short version up front: Eano phone fields only accept a 10-digit North American number. There’s no country-code selector, the +1 country code is assumed, and the field won’t take a longer or differently formatted international number. Eano is a U.S. and Canada–focused company, so the platform is built around North American numbers from end to end — and that’s the honest reason international numbers don’t fit today. If it’s getting in your way, we’d genuinely like to hear from you.
What Eano Expects
Every phone field in Eano — for your clients, your team, and your own account — is built for a 10-digit North American number: a 3-digit area code plus a 7-digit number, like (319) 555-0115. A few things follow from how that’s set up:
The field stops at 10 digits. Once you’ve typed 10, it won’t take any more — so a longer international number simply gets cut off as you type it.
It has to be exactly 10 digits. Enter fewer or more and you’ll see a message like “Please enter a valid 10-digit phone number” or “Phone number must be 10 digits,” and you won’t be able to save until it’s right.
A country code other than +1 won’t fit. Because the field keeps only 10 digits and assumes the +1 country code, numbers that depend on a different one — +66 for Thailand, +44 for the U.K., +61 for Australia — can’t be entered correctly. There’s nowhere to put the country code, and the digits that make the number valid abroad get truncated.
So when an international number gets rejected, it isn’t a glitch or a formatting quirk on your end — the field is doing what it’s built to do, and what it’s built to do is North American numbers.
Where a Phone Number Is Required
Whether you can simply leave the phone field blank depends on what you’re doing:
Saving a basic contact: the phone number is optional. Only the client’s name is required, so you can save a contact with just their name — and keep their email and address on file — without entering a phone number at all.
Moving a project forward: when you complete a client’s details before sending a quote, the name, phone number, email, and address are all required together. This is the step where a missing or international number will actually block you, because the form won’t let you continue until the phone field holds a valid 10-digit number.
That difference is the key to most of the confusion: you can get an international client into Eano as a contact, but you’ll hit a wall at the point where Eano wants a phone number to send them a quote.
Why the Phone Number Matters
The phone number isn’t just a contact detail — it’s part of how your client gets into Eano. When you add a client with their phone number and email, you’re setting up their sign-in: their portal account is keyed to that number, and they log in with a quick verification code sent by text or email rather than a password to remember. That’s why the phone number becomes required right at the point you’re inviting a client into a project — it’s what lets them open the quote, review it, and sign with a couple of taps.
So a valid phone number and email do double duty: they’re how you reach your client, and they’re what makes logging in effortless on the client’s side. It’s also why a missing or unworkable number stings most at the quote stage — without it, there’s no smooth way for the client to get to the document you’re trying to send.
Working with International Clients in the Meantime
There isn’t a clean way to make Eano accept an international number today, so here’s how to keep things moving without one:
Lead with email. Email is the most reliable way to reach an international client — the email field accepts any valid address, and your quotes and invoices are always viewable through the secure link in the email. For a client outside North America, treat email as your main channel.
Keep the real number where you can see it. For contact-only records, leave the phone field blank and tuck the client’s full international number into the Notes field. That way your team still has the real number on hand even though Eano isn’t storing it as a phone number.
Know what won’t reach them. Eano’s text-message notifications are sent to North American numbers, so a client outside that range won’t receive Eano text alerts even if a number does get saved. Email is the channel to count on for them.
A Few Things Worth Knowing
This applies to every phone field, not just clients. Team members and your own account use the same 10-digit format, so the limitation shows up consistently across Eano rather than only in one spot.
Pasting a number doesn’t get around it. Whether you type or paste, only the first 10 digits are kept and the same exactly-10 check applies — so pasting a number with a country code just drops the extra digits.
It’s a contact and texting question, not a paperwork one. The phone number is used to reach your client and to send text notifications. For everything a client actually needs to see — quotes, invoices, contracts — the email link is what carries it, so an international client can still review and sign even without a phone number on file.
Need International Support? Tell Us
We’re not going to pretend this limitation isn’t there — and we’d genuinely like to know if it’s getting in your way. International phone support isn’t on our roadmap right now, but the clearest signal that we should look at it is hearing from the people it actually affects, in their own words.
If international numbers are slowing you down, send us a message in the chat and ask to talk to a person. Tell us where you’re based and how you’re using Eano, and that feedback goes straight to our product team — it genuinely helps us weigh what to build next. We’d much rather hear from you than have you quietly work around it or assume nobody’s listening.
Frequently Asked Questions
Why won’t Eano accept my client’s international number? Eano phone fields are built for 10-digit U.S. and Canada numbers and assume the +1 country code. There’s no place to enter a different country code, and the field keeps only 10 digits — so a number that relies on another country code or a different length can’t be entered correctly.
Do I have to enter a phone number to add a client? Not to save a basic contact — only the name is required there. But when you complete a client’s details to send them a quote, the phone number is required along with the name, email, and address.
Is there a workaround to enter an international number? Not one that makes Eano fully accept it. The practical approach is to lead with email for international clients and keep their real number in the Notes field for your own reference.
Will my international client still get their quote or invoice? Yes — quotes and invoices are delivered by email with a secure link, and the email field accepts any address. What an international client won’t get is Eano’s text-message notifications, since those go to North American numbers.
Is international phone support coming? It isn’t on the roadmap right now. If you need it, please reach out in the chat and let us know — that’s the best way to put it on our radar.