Eano Pro is built around U.S. and Canada phone numbers — a 10-digit number like (319) 555-0115. If you’ve tried to enter a number from another country and the field fought you on it, you’re not doing anything wrong, and there’s no formatting trick you’re missing. This article walks through exactly how phone fields work today, where a number is required versus optional, what your options are when you’re working with international clients, and how to let us know if this is holding you back.
The short version up front: Eano phone fields only accept a 10-digit North American number. There’s no country-code selector, the +1 country code is assumed, and the field won’t take a longer or differently formatted international number. Eano is a U.S. and Canada–focused company, so the platform is built around North American numbers from end to end — and that’s the honest reason international numbers don’t fit today.
The good news, and the thing worth knowing before you read any further: a phone number isn’t required to send a quote or get it signed. A client with just a name and an email can receive your quote, open it, and sign it. Eano will nudge you about the missing number, but it won’t stop you.
What Eano Expects
Every phone field in Eano — for your clients, your team, and your own account — is built for a 10-digit North American number: a 3-digit area code plus a 7-digit number, like (319) 555-0115. A few things follow from how that’s set up:
The field stops at 10 digits. Once you’ve typed 10, it won’t take any more — so a longer international number simply gets cut off as you type it.
It has to be exactly 10 digits. Enter fewer or more and you’ll see a message like “Please enter a valid 10-digit phone number” or “Phone number must be 10 digits,” and you won’t be able to save until it’s right.
A country code other than +1 won’t fit. Because the field keeps only 10 digits and assumes the +1 country code, numbers that depend on a different one — +66 for Thailand, +44 for the U.K., +61 for Australia — can’t be entered correctly. There’s nowhere to put the country code, and the digits that make the number valid abroad get truncated.
So when an international number gets rejected, it isn’t a glitch or a formatting quirk on your end — the field is doing what it’s built to do, and what it’s built to do is North American numbers.
Is a Phone Number Actually Required?
This is where most of the confusion lives, so here’s the honest answer: a phone number is strongly encouraged, but it doesn’t stop you from working. Eano asks for one in a few places and nudges you when it’s missing — but you can save the client and send the quote without it.
Saving a client: only the name is required. You can save a client with a name and an email and nothing else, and Eano will keep it.
Sending a quote: when you hover Finalize Quote, Eano runs a quick readiness check and lists anything worth fixing. A client with no phone number shows up there as an orange item reading Complete client information. It’s a recommendation, not a barrier — the button stays active and the quote sends.
What actually blocks a quote: only two things. A scope with no line items, and a project with no client at all. Those show in red. Everything else on that list, phone numbers included, is advice you’re free to overrule.
You’ll also see a note under the phone field saying it’s required when sending a quote. Read that as “we recommend it” — nothing enforces it.
There’s one place a phone number genuinely locks in: once a client has signed in to their portal using a phone number, you can’t clear that number back out. Eano needs to keep the credential they’ve already used. You can change it to a different valid 10-digit number, just not empty it.
Why Eano Asks for It
The phone number isn’t just a contact detail — it’s one of the two ways your client gets into Eano. Their portal has no password; they type in a code Eano sends them. That code can go by text or by email, and either one works on its own.
That’s the part worth holding on to: email is a complete path, not a fallback. A client with an email address and no phone number can open the quote, read it, and sign it exactly like anyone else. The phone number gives you a second way to reach them and unlocks text notifications — genuinely useful, and the reason Eano keeps asking — but the deal doesn’t depend on it.
Working with International Clients
Since a phone number isn’t required, working with a client outside North America is more straightforward than it looks:
Lead with email. The email field accepts any valid address anywhere in the world. Add your international client with their name and email, leave the phone field blank, and send the quote as normal. They’ll get the email, open the secure link, and sign — the whole flow works.
Ignore the orange nudge. The readiness check will flag the missing phone number every time. For an international client that flag doesn’t apply to you, so send anyway.
Keep the real number where you can see it. Tuck the client’s full international number into the Notes field on their record. Your team still has the real number on hand even though Eano isn’t storing it as a phone number.
Know what won’t reach them. Eano’s text-message notifications go to North American numbers, so an international client won’t get text alerts. Everything important — quotes, invoices, contracts, reminders — reaches them by email regardless.
A Few Things Worth Knowing
This applies to every phone field, not just clients. Team members and your own account use the same 10-digit format, so the limitation shows up consistently across Eano rather than only in one spot.
Pasting a number doesn’t get around it. Whether you type or paste, only the first 10 digits are kept and the same exactly-10 check applies — so pasting a number with a country code just drops the extra digits.
It’s a contact and texting question, not a paperwork one. The phone number is used to reach your client and to send text notifications. For everything a client actually needs to see — quotes, invoices, contracts — the email link is what carries it, so an international client can still review and sign even without a phone number on file.
The nudges are permanent, and that’s fine. The readiness check has no “dismiss” or “don’t remind me,” so a client with no phone number will show that orange item on every quote you send them. It isn’t a sign something’s wrong or unfinished.
Need International Support? Tell Us
We’re not going to pretend this limitation isn’t there — and we’d genuinely like to know if it’s getting in your way. International phone support isn’t on our roadmap right now, but the clearest signal that we should look at it is hearing from the people it actually affects, in their own words.
If international numbers are slowing you down, send us a message in the chat and ask to talk to a person. Tell us where you’re based and how you’re using Eano, and that feedback goes straight to our product team — it genuinely helps us weigh what to build next. We’d much rather hear from you than have you quietly work around it or assume nobody’s listening.
Frequently Asked Questions
Why won’t Eano accept my client’s international number? Eano phone fields are built for 10-digit U.S. and Canada numbers and assume the +1 country code. There’s no place to enter a different country code, and the field keeps only 10 digits — so a number that relies on another country code or a different length can’t be entered correctly.
Do I have to enter a phone number to add a client? No. Only the name is required to save a client, and a missing phone number won’t stop you from sending them a quote either. Eano flags it as something worth completing, but the flag is advice — you can send right past it.
Then why does it say the phone number is required when sending a quote? That note is a recommendation rather than a rule. A phone number gives you text notifications and a second way for your client to sign in, so Eano encourages it — but nothing checks for it when the quote actually goes out.
Can my client sign in without a phone number? Yes. The portal sends a verification code by text or email, and either one works alone. A client with only an email on file signs in with an emailed code and can review and sign exactly like anyone else.
Is there a workaround to enter an international number? Not one that makes Eano fully accept it — but you mostly don’t need one. Add the client with their email, leave the phone field blank, and keep their real international number in the Notes field so your team can still see it.
Will my international client still get their quote or invoice? Yes — quotes and invoices are delivered by email with a secure link, and the email field accepts any address. What an international client won’t get is Eano’s text-message notifications, since those go to North American numbers.
What actually stops me from sending a quote, then? Two things: a scope with no line items, and a project with no client on it. Those show up in red on the readiness check and the send button won’t go through. Everything else on that list — phone numbers, addresses, license details — is a suggestion.
Is international phone support coming? It isn’t on the roadmap right now. If you need it, please reach out in the chat and let us know — that’s the best way to put it on our radar.